Although we booked Honda Civic but we've got KIA Soul but the car is really new, about 1xxx KM.
Drop Off is so fast but on pick up, we need to wait for car cleaning like half an hour since I thought it has just returned to Routes. Also waiting to be picked up at the airport is quite long.
About QEEQ:10.0/10
fast, smooth and all details are provided. Love it.
The staff was very unprofessional, wasting my time, and incompetent. They answered my questions incorrectly. During my trip, I had an accident where I was rear-ended. The other party admitted full responsibility, and I recorded everything, including the other driver's license, insurance details, and contact information. When returning the car, I mentioned this and asked if they needed this information. The rental company said I should claim on the spot. How was I supposed to know the repair cost? They then charged me directly. This company is very irresponsible. Never choose them.
“Invalid insurance, could not use for rental purpose.”
About Routes:5.0/10
The car had invalid printed insurance. When I called Routes, they emailed me an invalid digital copy. I had to scrap my plans that day, took photos of the invalid insurance.
Our car was broken in by breaking of a rear passenger window. Routes replacement and repair charge was ridiculous. Over $200 from estimates Plus they charged an administration fee of$50 apparently to fill out paperwork. Our insurance would not pay for the down time days or admin fees. Their “extra” insurance offered had a $1000 deductible. So nothing was covered. The extra fees after already being stolen from by the break in left a very bad feeling.
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