Was forced into accepting extra charges or leave. Goldcar - never again

The Pickup place is outside of the airport... Next time I will pay the small difference (2€) on other airport rent car company just to not waste more time on looking for the transfer and the traveling time to the Pickup place.

Very slow as they spent considerable time with each customer selling additional insurance . They were relentless about the upsell of insurance..leaving me insecure about what coverage I actually had after purchasing the premium coverage through the booking.

I would have to have been advised that it was a pick up counter and not in the terminal.

They love money, not customers.

Goldcar provided excellent customer service. They were very kind during pick up & drop off. The only thing that was on the downside is that they charged €104 for a full tank which is not at all reasonable because when we filled up gas on the car, it was around the range of €50-70max for a full tank & we normally use up all the gas before fueling up. Also I’d like to add that when we got the car, gas was only 75% full. When we mentioned it to the employee he said this car is full tank & that it just doesn’t show full on the metre which is the most bullshit thing I’ve ever heard. Anyway long story short we ended up getting a refund of €25 for the not receiving the car in full tank. Other than that, everything went smoothly.

Took far too long to pick up car. Had to wait to have car inspected as didn’t take insurance and was 9 other customers waiting to do the same. Car was covered in scratches that weren’t logged. Terrible process.