Was forced into accepting extra charges or leave. Goldcar - never again

Portugal

Reviewed: Fri, Nov 12, 2021

About GOLDCAR: 6.0 /10

I was blackmailed into extra charges over 80 € for picking up the car out of hours and a diesel surcharge. I picked up the car exactly as specified in the rental agreement and didn't request a diesel in the first place. Goldcar told me it's the only car they have left so either I pay or leave. They are thieves.

About QEEQ: 9.0 /10

GOLDCAR

Faro

Portugal

Compact | Ford Focus Estate or similar

9-day rental

Relevant Reviews on GOLDCAR in Portugal

J.Almeida

Portugal

1 days rental

Small SUV | Audi Q2 or similar

Reviewed: Wed, Nov 22, 2023

“great!”

About GOLDCAR: 10.0 /10

Organized, email sent after check in and check out providing information. Staff really kind and helpfull.

About QEEQ: 10.0 /10

I am very satisfied on how QEEQ proceed. Messages on pick up, drop-off and so on. Keep the communication in case of any problem. Great assistance. I can also add a comment about a booking I had with you in Marrakesh a few days before through my other email jonasdml@gmail.com when I had to cancel a booking and the assistance was great. As soon as I see QEEQ available in one our my bookings I will definitely give preference for you. Negative point: My flight for the booking 12578989 was delayed, the car company didn't show up and I didn't have assistance on real time, just to refund the insurance after all, but I had to get it sorted on my on when I was there. Thank you.

Peter G.

Portugal

7-day rental

Small SUV | Fiat 500X 2 Doors or similar

Reviewed: Thu, Mar 19, 2020

“Very bad customer service”

About GOLDCAR: 9.0 /10

When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.

About QEEQ: 10.0 /10