Good value

There were two staff members handling the process after queueing for a number ticket. Compared to bigger car rental companies, it's a bit lacking, but overall it's okay.

Terrible experience with the car rental company. Booked a car but couldn't pick it up. When we arrived at the airport and followed the instructions, there was no shuttle bus. We had to drag our luggage to the office, only to find it closed due to Christmas, despite us confirming the rental time multiple times. Iceland was cold and we were hungry, unable to find the car, waiting in the freezing cold for 4 hours until 3 AM! I spent over 8000 yuan for a 6-day rental from this company. To not delay our trip, we had to find a local car rental company and rented for 3 days but only got a refund of 1000 yuan! Do not rent here, they took the money but provided no car.

When booking through Zuzuche, I carefully checked the terms, which said a pre-authorization of 2500 euros would be held. However, at the store, they said it would be 3000 euros unless I purchased their insurance. Although I explained that I had already bought insurance through Zuzuche, they insisted on the 3000 euros deposit. Additionally, the price for the child booster seat was higher than quoted on Zuzuche. There was no one to pick us up from the airport and we waited a long time until I called them. The only positive aspect was that the car was relatively new.

Although the location is a bit far from the airport, the service is great. There's a pickup service from the airport when you rent the car and a drop-off service when you return it. The staff is very friendly, and you can ask them about Iceland road signs if you haven't done much research.

The staff provided excellent and timely customer service. Well done!