Terrible experience with the car rental company. Booked a car but couldn't pick it up. We followed the instructions after leaving the airport, but there was no shuttle bus. Had to drag our luggage to find the store, only to find it closed due to Christmas, despite confirming the rental time multiple times. Stranded in cold and hunger in Iceland for 4 hours until 3 AM! Paid over 8000 RMB for 6 days. To avoid delaying our trip, we rented a car from a local agency for 3 days, but only received a partial refund of around 1000 RMB. Do not rent from here; they take your money and provide no car.
Although the location is a bit far from the airport, the service is great. There's a pickup service from the airport when you rent the car and a drop-off service when you return it. The staff is very friendly, and you can ask them about Iceland road signs if you haven't done much research.
The staff provided excellent and timely customer service. Well done!
About QEEQ:10.0/10
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Customer Service
excellent
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