Collection was straight forward. Explanation is clear and key was given within 15 mins of processing.
About QEEQ:10.0/10
Booking platform is easy but as a diamond member, the price diff between fully covered and basic covered is not significant. Price breaker didn't happen as the price stay the same all the way.
1. Delayed car pickup with a bad attitude.
2. Numerous after-sales issues after returning the car, especially when booking through a third-party platform. They shirk responsibility and make unfounded charges, repeatedly charging misconduct service fees without any proof.
3. Many hidden issues: firstly, due to the domestic rental platform acting as a middleman, and secondly, neither the rental platform nor Avis could provide sufficient evidence for the so-called violations and violation management fees. Users are inexplicably charged on their credit cards! There is no way to complain or appeal!
Free upgrade: I was worried that our luggage for a group of four over 11 days wouldn't fit. After checking many cars back home, we finally booked a Passat station wagon. But I was still a bit concerned. At pickup, the rental contract stated OPEL. I thought I got an Insignia station wagon and figured it definitely wouldn't fit. I asked in my broken English if this car was bigger than the Passat. The staff assured me that it wasn't smaller. Skeptical, I went to the garage. To my surprise, as there were no other station wagons, they upgraded me to a brand-new Opel Zafira, registered on September 22, with only 8 kilometers on it. We filled the trunk completely. Note that during the rental process, a full tank fuel cost is precharged. As long as you return it with a full tank, you won't be charged for fuel, which is an option available when you choose to return the car with a full tank on QEEQ.
Budget me dió un coche de inferior categoria y cambio automático.
About QEEQ:8.0/10
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