Excellent service

First we had to wait for the shuttle to take us to the Value desk in side hotel near the airport. There was 2 ladies on the counter. First lady was helping another customer and the second lady was doing paperwork and she told me to wait for her colleague. I had to wait more than 30 mins till she finished with the customer. After that she told me that we will not fit in the Compact car and we need to pay for the upgrade. I told her that we booked intermediate car but she insists that the booking is showing compact car so I had to open the roaming to show her the email confirmation on my phone is for Toyota Corolla. After that she was trying hard to rent me the device for the tolls as I understand from her that most of the highways are using this device. I trusted her and rent it for $9 per day for a week. When she did hold on my credit card I have found it’s more than we agreed but she told me that the extra is for roads fees. I have paid double the amount that was showing in your website. After I picked the car and left the hotel I discovered that there is no tolls device on the front windshield so I had to call her back and she told they forgot to put in the car. In the following day I have realized that there no a lot of tolls so I spoke with a guy in the same location to return the device and to charge me for 1 day only but he refused and told me that I had to pay for the all week. At the end I have paid more than I was expecting.

They didn’t have my reservation on file, the car was sounded like it was on it’s last leg. At the counter they wanted me to pay more than what advised at the time of booking. Rep said it was local surcharges...when confirmation receipt stated taxes and surcharges were included in final amount.

I paid in advance 3 weeks prior for reservations for a car I was going to need once I got to the airport. The company lost canceled or lost my reservation... and had to seek another car rental which cost more money and over 4 hours of aggravation at the airport. A terrible experience and start to a vacation we planned in advance. Would never refer anyone to this company, was told by other car companies that they are know for doing this like this to other people. I’m seeking to dispute the charge on my credit card. A major pain now deal with all this crap!!

Upon arrival we were offered an upgrade in which we were told $80 total usd. When we asked her if this was on top of the old amout she stated it was the total with everything. She asked if we would travel through tolls, we told her we may or may not travel once to Tampa to see the beach. She stated for $8.99 we could have a fast pass in case we incur any tolls. When we said Disney area was the only place we would be, other than possibly the one trip to Tampa, she told us it would be worth getting. We went through 1 toll and were charged over $71usd! Totally lied to and ripped off! I will never rent a car through here again and will highly NOT RECOMMEND this company!

Dislike: The sent in the car was over powering. I have allergies and the smell never left the vehicle.