We spent the bond money when we picked it up and the staffs told me we could get the money back when when return the cars. When we drop-off the staffs told me like a we have to wait for a while (10-15 days). More than 20 days I didn’t get it and I let my brother calling them but they told me to tell te by myself. However I don’t get the bond yet!
The Thrifty counter at Christchurch Airport was easy to find, and the car model was the Hyundai IMAX as originally booked. However, when switching cars in Wellington, they said the IMAX was unavailable due to an accident and provided a 12-seater Toyota Hiace instead. In Auckland, the Thrifty counter had a Chinese male employee named Hi Ming. The Caucasian female colleague asked him to assist us, but he delayed for a long time. When I asked him in Chinese, 'Do you speak Chinese?', he quickly responded, 'I can not speak Chinese'... Please, your company hired you to provide Chinese services, and this was very rude.
Picking up the car at the airport was very convenient. The vehicle was new, and we got exactly what we booked. They had many spare cars available, so there was no need for substitutes.
“I was expecting a Toyota Corolla not a Hyundai. Wiper Water was not filled.”
About Thrifty:8.0/10
I booked a Corolla not a Hyundai on the site. Would have preferred a Corolla.
Wiper Water was not filled.
About QEEQ:8.0/10
This did not seem to apply.
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