I cancelled my rental because of hidden fees by the supplier
sylvain
United States
Reviewed: Tue, Apr 23, 2019
About RIGHT CARS:2.0/10
Canadians BEWARE they will not accept your proof of insurance and force you to get coverage with them. Also they will not accept that you use your own SUNPASS on their cars!!!
I was renting a car for three weeks imagine the overcharge. Instead I cancelled my rental and lost my deposit.
They forced me to buy extra insurance b/c I had less then 300,000 insurance coverage and nowhere in the contract it said that. For the price i paid i could have used Enterprise which does not have that ridiculous policy.
I could not find the place, there was no parking for my brother who accompanied me to park his car while he was waiting for me.
There is no signage, it is so hard to find.
The staff was nice but there was nothing they could do.
These guys are scam. They force to sell insurance even though you don't need and own it. They require over $300000 in every category. ex) you need over $300000 in property dmg and uninsured even through that amount were not revealed in terms.
Tried hard to charge me for lots of stuff I didn't need. Tried to charge me extra for a bigger car because they didn't have the smaller one I reserved. Tried to convince me I needed to pay an exorbitant fee for a toll transponder I didn't need. Etc.
The staff was extremely rude and didn't care about my voucher and didn't care about the tolls at a rate of $90.00 for the 9 day rental.
I don't drive in Miami except to get to the Florida keys and back to airport.
Major ripoff
I called the very next day to your company to complain.
I was also told by two different employees on two different calls to you about my miles being unlimited rate according to my voucher to go ahead and drive because we will cover it for you.
I was charged by Right Car $187.50 on Jan.17 2019.
I then started a dispute with my credit card company.
I was never given a contract proof to booking with your company stating anything regarding my Florida drivers license.
I will never use your company again and will spend my all my extra time writing bad reviews on your company because you don't take care of your customers the way the your employees say they will.
Unsatisfied and very dissapointed in your lack of customer service
Marian Runnels
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I cancelled my rental because of hidden fees by the supplier
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