You are charging more than the actual toll fee. Actual toll fee should be 13 but you charged me 38 including 15 of admin expense. Admin charge is fine but you should not charge extra for the toll fee like you are selling a coke.
Compared to my last rental experience with AVIS, the efficiency and service were vastly inferior. Returning the car early required cash payment, which was very frustrating.
The condition of the car is generally good. However things like dented car number plate, rim should be fixed before giving to new customer.
About QEEQ:9.0/10
It’s a shame that price drop protector was not activated despite that I’ve only set the low margin %
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