Staff are all Chinese and communication in Mandarin is smooth. They provide driving training for beginners before renting, which is commendable.
However, they gave us a downgraded Chinese-made seven-seater car with poor performance and high fuel consumption. The fuel tank was almost empty at handover. It's really baffling why a Chinese-run rental company doesn't follow international standards (foreign rental companies usually hand over cars with a full tank and upgrade if the same class is unavailable).
Very convenient, pre-arranged pickup at the airport by calling after landing. Waiting time was not long; the driver helped with the luggage. The rental office is a 5-minute drive from the airport, and the car pickup process was swift. A clean small car ready to go!
Like: I was very happy with the service that Aucar Rentals provides. A smooth operation. Very clean cars. Dislike: The car needed filling up but in a way this worked out for me because I went with the agent to fill it up and knew where to go on the way back. Also she showed me the road that I needed to take.
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View more >Dislike: The car needed filling up but in a way this worked out for me because I went with the agent to fill it up and knew where to go on the way back. Also she showed me the road that I needed to take.