I rented the car for my first time and it was a really good experience.

Vehicle was dirty, unsafe (tires filled up too much), allignment terrible.

Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.

Booking was fine.

Waited over an hour for pick up at Orlando international. Had to call and ask if they were coming as it was advertised they pick up every 10 minutes. Many people standing and waiting. Long line up at counter, felt like they needed more staff. Car was perfect for what we needed

I was very frustrated because I rented a Jeep Grand Cherokee Media SUV because I wanted a strong 6 or 8-cylinder car. I was handed a Mitsubish Outlander 4-cylinder SUV without any power, in with a noise in the rear wheels that appeared to be damaged wheel bearing. Very disappointed.

Very good and easy platform.

They charge addittional insurance + Taxes and surcharges. Total paid $570.00 instead of $385.00, totally unespected.