100% eficiente

Waited in line for a long time, then didn't get the reserved car model, was told to wait half an hour, after half an hour had to queue again, was rudely told there were no other options.

The staff didn't seem friendly or proactive. When I asked why the car differed from my reservation, they responded that they didn't know because I booked online.

The front desk staff of this company was extremely rude, and the process for renting a car was very disorganized. What is even more outrageous is that they charge an exorbitant car cleaning fee: 60 euros (including tax) for a Golf. Additionally, if you do not refuel the car fully, they charge three times the market rate for the fuel. I highly recommend not renting from this company. Opt for well-known brands like Europcar, Sixt, or Hertz instead.

Very stubborn

The staff was very enthusiastic and patient in explaining. Although there was no Chinese service, the lady at the counter tried her best to explain in a way that even my poor English could understand the gist. However, I was slightly dissatisfied because the car I selected was not available, and I was given a car of a lower grade.