The wait to get the vehicle was long, over 45 mins. but the process of getting the car was quick. The vehicle was perfect for our trip as it was a Golf trip and needed all the extra space for gear. Drop off was quick and easy.
About QEEQ:9.0/10
Booking process was easy. needed to rent a specific vehicle due to the space and occupants inside.
The minibus driver was very helpful, assisting with lifting luggage onto the minibus. The Thrifty shuttle bus was easy to locate after arriving at the airport. The staff at the pickup counter were also very nice. When asked what type of fuel to use, they said regular, and specifically mentioned 87 after confirming with a colleague. Communication was smooth overall.
The queue for picking up the car was long. When it was finally my turn, they aggressively tried to sell insurance. After refusing, they deliberately delayed the process and refused to give me a four-wheel-drive vehicle, claiming that their branch does not have Jeep Compass or similar models with four-wheel-drive. This ruined my plans to go to the Mauna Kea summit to watch the sunset, as I was only able to reach the visitor center because my vehicle didn't pass the inspection for summit access.
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Customer Service
Excellent and perfect for the trip
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