Avoid advantage

After knowing we were Chinese, their attitude became impatient. The wait time was over 15 minutes, and there was only one counter for rentals. They added two extra insurances and pre-sold an expensive tank of gas without explaining...

It took over 2 hours from the start of waiting in line to the end of the process, even though there were fewer than 10 customers ahead of me. There were four service counters, but the staff were extremely slow. They moved slowly even when walking or copying documents. Additionally, two of the counters’ staff took a half-hour break to go to the restroom or rest, wasting customers' valuable time. A car rental company should process things quickly since customers who just landed usually have urgent matters to attend to. The efficiency and capability of the service are simply unbelievable.

The vehicle was okay, but the waiting time was too long! Also, the shuttle driver insisted on getting a tip.

The time spent on upselling was too long.

Like: Vehicle was clean with no problems. Plenty of room for the car size rental.
Dislike: Not enough agents available to assist customers.