My worst of 3 in 6 weeks

Great car

Great service

The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.

Good and clean car! BUT the pickup and drop is NOT in the airport!!, it was hard geting in and out and took a lot of time ( ~1h), and it wasnt clear at time of reservation

The car was good but unacceptable wait at collection of nearly 2 hours. This was the case for lots of other customers too.

Like: Good cars, free.
Dislike: My car was not washed and clean up inside (rubbish inside- crips everwhere, grapes, empty bottle and dirty outside). They said they were busy and had no time to clean the car...but they gave me an upgraded car.