Booking went through without Compulsory school insurance, which resulted in misunderstandings.

Waited extremely long for the shuttle from airport to the Rental place. I called a second time after waiting for 25 mins and they said “yes 5 minutes more”... ITS A 3 min drive from the airport!! That meant that after 25 mins, they still had not left to pick me up. I could have walked there much quicker.. After 45 mins of waiting, we arrived at the rental place. The counter staff was extremely slow and it looked like they had a lot of manual inputting for each customer. The two customers in front of us were being told that they didn’t have sufficient insurance etc etc. they tried to up sell to someone by 30% of the cost of their rental. Honestly it all sounded very scammy. I know they usually up sell insurance but I’ve never heard it so bad. Finally I was helped and they took my insurance to scan it... I’d never heard of that before. Was uncomfortable. Would never rent here again. Basically get better value for a bit more money renting anywhere else.