ETOBICOKE CAR RENTAL REVIEWS

They tried hard to upsell the insurance. The car was missing A pillar covering which resulted in loud wind-breaking noise.

Exceed expectation. Great service

Easy to book

Great car

Waited extremely long for the shuttle from airport to the Rental place. I called a second time after waiting for 25 mins and they said “yes 5 minutes more”... ITS A 3 min drive from the airport!! That meant that after 25 mins, they still had not left to pick me up. I could have walked there much quicker.. After 45 mins of waiting, we arrived at the rental place. The counter staff was extremely slow and it looked like they had a lot of manual inputting for each customer. The two customers in front of us were being told that they didn’t have sufficient insurance etc etc. they tried to up sell to someone by 30% of the cost of their rental. Honestly it all sounded very scammy. I know they usually up sell insurance but I’ve never heard it so bad. Finally I was helped and they took my insurance to scan it... I’d never heard of that before. Was uncomfortable. Would never rent here again. Basically get better value for a bit more money renting anywhere else.

I felt like there was shortage of staff since the location near to the airport is very busy

Yes have competitive price and easy process

QEEQ we’re brilliant and found me a fantastic deal Hertz gave perfect customer service even given me a choice of car

The company is small and doesn't have a direct office at the airport. Even though I had specified airport pick-up in advance, there were no clear signs upon arrival. After several inquiries and phone calls, I found out that I needed to take a quick rail to another terminal's shuttle bus point. I waited there for a long time before meeting the rental company’s representative. After being picked up, we had to drive about 5 kilometers away from the airport to their office to complete the paperwork. Similarly, for the return, we had to go to the office first, then be driven to the airport shuttle point, which was still some distance from the international departure terminal. This process is very inconvenient for travelers with a lot of luggage or with children. Additionally, the staff repeatedly insisted on adding insurance for the car's occupants (10 CAD per day). We were not familiar with the local regulations, so we signed the agreement. However, after consulting with local friends later, we learned that this type of insurance is generally unnecessary.

They tried to give me a smaller car than what I had booked. When I argued I got given a minivan which was bigger. The car was good but hadn’t been cleaned. It still had rubbish in it from the previous renter and had a horrible smell

QEEQ was great as usual, I can never fault it.

The rental location is about six or seven kilometers from the airport exit. After calling the rental company, they replied that I need to take a skytrain for one stop and then wait for the shuttle at the station. The rental process was relatively simple, but I only got a JEEP (originally booked a Toyota Corolla). The car was in acceptable condition. The return process was straightforward and convenient.

Only thing that struck me was the car wasn’t very clean and because of COVID-19 got me a bit worried. After reading reviews before renting there I was worried how the service would be, but I am very happy with my experience with them and would recommend and will book again at this locating. :)

It was my first time using and I will use again.