It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.

Unknown expenses were charged subsequent to the rent agreement, no invoice nor explanation were received.

Completely dishonest. There was a scratch on the rim, can't say for sure it was me or if it already was there, and they were going to charge me over 500 euros. It was explained to me that because the car had a sport package, I just wanted a basic cheap car, the rim was expensive. Not believing the employee I asked to see the breakdown of the cost, all of a sudden the price was 200 euros plus a bunch of hidden fees, such as a 60 euro administration fee?! well this is happening, he is talking in Portuguese to his co-worker and I can not understand what they are talking about. I really feel like I got swindled. DO NOT use - there are a lot of different car rental companies that you can use

They were fine

The car was great. Thank you for the upgrade. Unfortunately, picking up the car was a bit more difficult, as we were not given directions and waited inside the airport at the usual car pick up area ( by the Vodaphone kiosk), before anothe car company individual approached us and assisted us by telling us to go outside. We also waited a while to pick up the car. Apart from the pick up we were very satisfied with the state of the car. The return process was excellent. The lady even assisted us in connecting to the internet so that we could order an Uber to take us back to our hotel.

Platform worked well in connecting us with a rental.

Great service! They picked us up from the airport and brought us to a metro station when we returned the car. We actually received the car we selected for once!