They charged me more saying that the rates are different from online and argued with me that they can not provide the car to me based on my online booking and they are not responsible for kayak booking. Terrible customer support at the counter.
Reply by Qeeq: We are sorry to learn you were charged extra and had unhappy experience. Upon checking, you were charged extra because you were provided upgrade car. NISSAN SENTRA is higher class than economy car group you reserved. If you have any questions, please kindly advise us.
I had already bought insurance through the rental service back home, but it wasn't explained to me at pickup, leading to me purchasing duplicate insurance.
The staff at the rental location (1) did not seriously check my license with the address provided, but instead asked for my Chinese residential address; (2) altered the insurance terms without my consent and attempted to deceive me into signing (I insisted and got the insurance terms corrected); (3) provided incorrect information about using the 407 toll route, claiming that using it would result in a tenfold penalty, whereas after contacting e-tolls, I found out that using any toll route only requires paying the relevant fees after returning the car; (4) did not inform me whether the rented vehicle was diesel or gasoline, and I couldn't find this information inside the car, so I had to call for clarification before refueling.
The pickup location is in the basement of a building, which wasn't clearly indicated in the rental agreement. I had to search around the building before finding it. The store shares space with other rental companies, nothing special. The service was decent, no need to queue, and the car condition was satisfactory.
La voiture de location était parfaite, lors de récupération nous avons passé 50 minutes pour trouver le véhicule, nous sommes retourné au guichet, heureusement un employé a eu la gentillesse de nous accompagner jusqu'au véhicule.
Le personnel au sous sol a été formidable et compréhensif.
About QEEQ:10.0/10
Parfait et très clair sur la plate forme de réservation.
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