They charged me more saying that the rates are different from online and argued with me that they can not provide the car to me based on my online booking and they are not responsible for kayak booking. Terrible customer support at the counter.
Reply by Qeeq: We are sorry to learn you were charged extra and had unhappy experience. Upon checking, you were charged extra because you were provided upgrade car. NISSAN SENTRA is higher class than economy car group you reserved. If you have any questions, please kindly advise us.
I had already bought insurance through the rental service back home, but it wasn't explained to me at pickup, leading to me purchasing duplicate insurance.
Very helpful and pleasant East European man at pick-up point in the shopping mall. Had an upgraded car which we didn't really want - preferred smaller car. None of the nasty surprises we've had with other companies lately.
About QEEQ:10.0/10
Fine - no hassle.
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