Poor. Car was not to the expected standard.

No

No

Average.

Return the car with a full tank, but they don't refund the fuel charge. This should be clearly stated in the rental documents, but it wasn't. They said I purchased a service where I could return the car with any amount of fuel. However, the lady at the pickup said I would get a $27 refund, but the final bill charged me $35. This tank of fuel ended up being very expensive since I only spent $21 on refueling. In short, when using the ZUZUCHE app, they recommend buying various things, you should just say 'No' to everything because they will push all kinds of insurance and additional services. Overall, just say no if you don't understand what's being offered.

The staff was friendly, but they tried to sell a lot of insurance.

Everything else was satisfactory, but I encountered a big problem when picking up the car. I arrived at midnight, and it took two extra hours because they couldn't find the records of my booking with the rental company. Information didn't match up, so I had to pay again. It took a month to get a refund.