l found both front tyres were bald after 25 mins,paid for new tyre, they lied-didn’t reimburse me…

Very satisfied

Very good, but picking up the car took quite a long time. The staff realized that my luggage wouldn't fit in the reserved car, so they upgraded me to a bigger vehicle for free.

The airport branch is easy to find by following the signs. The Rental Car signs for picking up and returning cars in the airport parking lot are also very visible. However, when picking up the car, I mentioned that I had already purchased insurance Option Two during the rental, and that I only needed to add a second driver now. I even used my phone to translate that I had already bought insurance Option Two and didn't need any additional coverage, just the second driver. Still, the staff charged me 115.40 NZD.

The wait time for picking up the car was extremely long, four or five people were in line for almost an hour. Booked a Mazda CX-5 but received a Mitsubishi ASX, which is a lower grade and harder to drive.

Simple process