Initially booked the car for pickup at Queenstown Airport on 12.13 and return at Christchurch Airport on 12.24. The service at Queenstown was excellent.
Apex provide a shuttle service from the airport to the pick up point in Queenstown. When we called for the shuttle to pick us up, no one answered the phone.
About QEEQ:8.0/10
During the booking process it wasn't made clear that insurance was provided by QEEQ, not the rental car company.
I paid for a GPS for the trip as I didnt want to pay to use the internet on my phone due to being overseas but Apex does not offer any GPS.
I also waited for an hour in the pick up zone outside, called 10-15 times and got nothing.
I ended up walking in the rain to find the place.
Good car, comfortable, good experience. Staff is able to help by telephone, everything oké.
Either at the third party rentals website or at Apex it would be good to mention better that an English drivers licence is needed in New Zealand to prevent any surprises at the counter!
About QEEQ:7.0/10
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