The car at Keddys exceeded my expectations, the guy in the office was very efficient and pleasant.
Totally nice experience.
The drop off was just as pleasant.
About QEEQ:10.0/10
The booking at QEEQ was very easy and efficient. Good value.
“Unprofessional customer service from Europcar staff member Mihai”
About Keddy by Europcar:7.0/10
Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.
I booked Passat or similar and Europcar was trying to give me a compact car (Volvo V40), claiming that they don't have anything bigger. After my complains, they offered me Peugeot 3008, which was still way smaller than Passat, but we fit our luggage there (carrying one of the bags on the back seat).
I hate when companies offer something which they cannot provide. I booked my trip ~1 month in advance, so they had enough time to prepare themselves.
On a good side: the car I got was almost brand new - just 300 miles on its meter and it was very well equipped.
Like: The vehicle I booked was lovely and was great value for money. Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.
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Customer Service
Very fast and easy experience.
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View more >Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.