Great small SUV for our two-week trip.

The company's service was satisfactory, with no extra charges or unnecessary recommendations.

Initially, my experience at the store was not good. After entering my order, the staff quoted a price much higher than my order on the app, claiming it included a drop-off fee and taxes. I pointed out that drop-off fees were already included. After some negotiation, he adjusted the price but it was still high. I showed him the order amount, and after standing my ground, he not only upgraded our car but also gave a price slightly lower than the order. Additionally, my wife forgot her key pouch in the car, and they helped locate it and promised to mail it back. We paid for the shipping, but it was still a pleasant resolution.

Service at pick-up was great. We realised the vehicle we had booked was a little small for the amount of luggage we had however we were quickly upgraded to a larger vehicle which cost around $20 extra per day. Very easy process and made such a difference.

The platform is fantastic. Really have enjoyed using the website and the comprehensive information it contains making the booking process so much easier.

Dislike: Rear taillight out had to replace, however was reimbursed upon return.

Like: The staff was excellent, very friendly and helpful. Location is great, right near the interstate.
Dislike: Not initially clear that I was renting from Enterprise. Once I called the number on receipt things went smoothly.