Good booking experience with QEEQ but bad experience from the on-site counter staff..

Pickup and return were very convenient, and the staff was very friendly.

a wait time of over 40 minutes to pick up car

price drop reduced our price by £91

Almost no wait time at the counter, staff friendly, although tried to sell me the insurance I already have purchased. Didn't informe me about pre-purchased free tank, afrer I asked, they confirmed it though

Include the info about fuel option in confirmation/details of booking. There is no written record of fuel option ordered to show at the counter. Also, the AXA super protection confirmation is in HKD instead of USD.

The car was not there on arrival. I had to wait an hour whilst management finished in order to make a decision. They tried to offer another type of car instead which would have been a downgrade...I said no They then drove the dirtiest car inside and out, to me that has clearly come from the queue from drop off. The told me that fuel was cheaper on drop off, but charged more for it. They also took a security deposit that they have yet to return Not happy

Dislike: At first I was a Hyundai car park and when I arrived I paid an increase of the Camaro for about $ 1200 and then the car was convoluted because of its small size and I booked a Jeep Wrangler and paid $ 900, the total payment was $ 2100! Knowing that the reservation of the Camaro was canceled but the money was not returned in my account