Staff were knowledgable, efficient and polite. Car lived up to all expectations. Overall a great experience.

Car was ok. Not what we booked - It was bigger so it increased our fuel costs. Biggest problem came from the customer service when we had a problem we needed help with. We lost the keys. The car was keyless entry and push button start. BRC bascially told us to call a locksmith - any locksmith and sort it out ourselves they didnt have a preferred provider. but because of the keyless entry, locksmith could only open the car to get out lugage out . We asked BRC for a set of spare keys - they said they didnt have any and again we were on our own. Luckily there was a Suburu dealer in the town we were in and they said it needed to be towed to them and whole key system replaced. it took five days to fix, 4 days longer and $800 more because BRC didnt have a spare key for their car. they were really disinterested in helping and we were completely on our own. luckily we spoke the language and could navigate the system.

All good

Lovely car and staff. Excellent run through North Island but car rental drop off was remote in Wellington. And there was no transport to get us back to City centre. BCR staff on duty was awesome He got us an Uber, because the Wellington taxi didn't turn up. Either he or the company paid for the Uber-VERY IMPRESSED with his tenacity and problem solving.

The car was is horrible condition with interior coverings peeling away. Will never use this company. Bad cars and bad classification of cars in model categories.