Car was making a ticking sound, sounded like it was coming from tire. called to inform left on hold!

Very satisfied. The staff were very friendly, helpful, and patient.

Average attitude, slow actions, and laziness. Had to wait for the shuttle...

Helpful. At times a bit difficult to understand, but courteous.

I would rent from this company again. The car was in great shape and the staff was friendly.

I have insurance with the credit card which is issued from Austria - so I couldn't get any document due to time difference to Los Angeles. In the 10 years, I have the card it's the first time that a car rental wanted proof. I paid insurance with easy rent cars, my credit card and at the rental company. I was the best-insured looser paying everybody. If you check the google maps reviews you will find out I wasn't the only one falling for this scheme. I guess It falls back to you when I have a voucher where stands I don't have to pay anything at the desk.