The store is easy to find, and the service is okay. On Saturday, I had to wait in line for 2 hours. Make sure to bring a physical card; Apple Pay doesn't work, and neither does a US credit card linked to Apple Pay. Otherwise, you won't be able to rent a car. The name on the credit card must match the name on your driver's license. I rented a gas car, but was given an electric car with only half a charge. Charging took 40 minutes to add 30 kilometers. If you return the car after 8 PM, there's a $20 fee. Otherwise, you need to park it yourself and return it the next day.
Overall, the process was fairly smooth and mostly self-service, so there wasn't much interaction with staff. After completing the paperwork at pick-up, we went to the parking lot to find our car, and a staff member simply parked it next to us and left. For returning the car at JFK, we just dropped the key at the service desk. However, four hours after returning the car, in the middle of the night while on a flight, my credit card was unexpectedly charged $100. Customer service has been following up, but after four days, there's still no response from the rental company. I was about to book another rental for next week, but now I’m hesitant and unsure. I hope to receive a prompt resolution.
The service was great, but the car was very old. Although it was cleaned briefly before handover, it was still quite dirty inside. The car model was outdated and did not have a USB port for charging phones.
About QEEQ:10.0/10
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