Could had been more accommodating and not charged me, when this situation was not under my control

The car I got was better than expected. Instead of Toyota Corolla I got a Kia Forte, very roomy.

I love using easyrentcars. I never have a problem. no problem cancelling if necessary.

The pick up guy never showed. I waited 60 minutes and just rented another car from someone else. Terrible service and will never use you again.

Routes? Who is Routes? They were no shows at the airport and couldn't be reached by phone (and somehow expected me to pay for the booking regardless!). Scam artists

There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.

When we arrived, the time to collect the vehicle we had booked was over, so it was no longer available. For that reason we had to choose the only option that there was a Jeep.