Thrifty asked me if I wanted to pay toll charges, I said no but then I got the bill and they charged

Very unfriendly

Good service, short queue time. Picking up and dropping off the car was convenient. I had a very satisfying rental experience.

Thrifty is very bad. They tricked me into buying all the insurance because they said I was too young, and forced me to buy a toll charge and a full tank of fuel. Later, I filed a complaint but received no response. They took a lot of my money. It was already past midnight and I was very tired, so the person just asked me to sign. It was a scam. I definitely would not rent a car from Thrifty again.

Excellent service

Very easy to deal with. Would recommend

Like: Staff were super friendly, especially at the car pick up desk. Ms. Julie and Ms. Barbara at the Orlando International Airport car pick up desk went above and beyond to help me out.
Dislike: I had to exchange cars 3 times due to several problems, but finally got a nice car and was my problems were solved.