All great except having to deal with europ car customer care centre in philipines.
Australia
Reviewed: Wed, Jul 26, 2023
About Europcar:9.0/10
Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office.
Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.
About QEEQ:10.0/10
Reply by Qeeq: Thanks for your review.
The service of counter staff might differ from travel high/off-season for the understaffed. Well forward it to our supplier and keep up improving it. Any inquiries, please feel free to contact us.
Thanks for your feedback and look forward to seeing you next time.
I think switching from a Prado to a Pajero is okay, but they initially gave me a Ford. I had to ask them to change it after looking around the parking lot, which took over half an hour.
We tried to drop off the car at 12.55pm on Saturday, 4 Jan in their city location but they refused to accept the car as they close at 1pm. We had to pay parking fees of 25$ over night due to that.
“Space in vehicle good and made for comfortable travelling. Car dirty on pick up inside and out”
About Europcar:6.0/10
The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would
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All great except having to deal with europ car customer care centre in philipines.
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