Pros:
- Fast service
- Fast pickup
Cons
- Their office is dirty and run down
- Tires of car were almost sleek, should have been replaced long ago
- The paint was peeling from the bumper
- Picked it up with 1/4 gas
- Seats need a good washing, they had stains
The car is a bit old, no free upgrades, the warning light is on all the time. The manager said it's due to the weather and assured me the car is drivable. They tried to sell me full insurance, but I had already purchased full coverage through the rental company, so I didn't accept their offer.
We received a new Opel which was great. The representative told us to take pictures of any damage rather than come out and inspect it with us. There were no issues at drop off with the damage we saw at pickup. They charge an extra fee for offhour drop off at the airport despite that there were
multiple representatives who were already at the counter when we arrived to drop off the car. We also had to wait for them to go to the parking lot and inspect the car.
-Vagueness about the deposit of € 806. The car was returned in good condition. My credit card has been charged. When will the deposit be returned ?
-Nice personnel, speaking correct English.
Car condition was very bad. You can't give that car to customer. Very long time to wait for pickup. But other things are very good.
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Customer Service
Not the best rental experience
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