“I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class.”
About ACE:6.0/10
I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car.
the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense.
The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour.
Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.
“Greenmotion run services for ACE London Heathrow branch, the shuttle bus is not included”
About ACE:8.0/10
ACE London Heathrow branch is actually Greenmotion company which I believe they are partner and Greenmotion run service for the ACE. Therefore the service is similar to Greenmotion.
One thing incorrect is I did have to pay for shuttle bus fee, which did not correspond to the voucher mentioned shuttle bus paid.
Like: The Customer Service Advisor Danielle provided excellent service and was very friendly. I would definitely recommend Ace Rent Cars/Green Motion because of her. thank you very much Danielle. Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.
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View more >Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.