8.2 /10 Very good
Reviewed: Saturday, November 23, 2024
Dislike: Even though I booked for automatic car but they gave me manual as they didn’t have automatic at the time of pick up!!
Read More >9.4 /10 Excellent
Reviewed: Saturday, November 23, 2024
Like: The Customer Service Advisor Danielle provided excellent service and was very friendly. I would definitely recommend Ace Rent Cars/Green Motion because of her. thank you very much Danielle.
Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.
Read More >4.7 /10 Average
Reviewed: Saturday, November 23, 2024
1.Staff was rude.(Person at desk who's name is Ame,was very rude).
2.Each and Every staff person at desk are trying to force the customers to buy full protection insurance from ACE/GREENMOTION.
3.If the customers have bought the full protection insurance from other website at the time of booking online,they are asking us to call back and cancel that insurance and then buy with them at the desk. If you are not willing to,they would scare you with big numbers,big deposits etc.
4.Only if you buy full protection with them,and they suddenly act to be very kind and be polite to you.
5.Paid shuttle bus should be free as almost all of the rental cars at the airport is free of charge.
6.I had to wait almost for 3 hours to reach the front desk because of long queues and no one even cared if we are ok.
7.It would not take that long, only for the fact that each customer had to go through the same process of staff trying to up-sell their insurance and cancel the already booked insurance.staff are happy even if the customers are waiting outside for hours as long as the person at desk buys the insurance with them etc.
Read More >7.7 /10 Good
Reviewed: Saturday, November 23, 2024
Being made to wait so long to pick up the car detracted from any positives like the car being brand new. Not a fan of mileage caps on rental cars so will think twice before using again. Pick up location is not at Heathrow airport.
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 23, 2024
Everything was good except for the long delay to pick up my car.
2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
Read More >6.7 /10 Average
Reviewed: Saturday, November 23, 2024
Waited ages to pick up car. Wouldn't accept my credit card for the deposit, but would accept it to pay the 0 excess charges as a result. Car was good though.
Read More >4.3 /10 Average
Reviewed: Saturday, November 23, 2024
At the time of pick up the desk person told me if I notice any damages then I should send photos by the following day by noon. This clause is included in the contract with Green Motion if the pick up time is night. I did send all the photos of all the pre-existing damages by email. The email was acknowledged. But at the time of hand over the desk person told me that he could not find the photos which I have sent. By the following day I was charged for the damage. I wrote to Green Motion that it was a pre-existing damage but the reply I received was "the bumper damage is more significant at the end". I am enclosing photos here for your perusal. Never be cheated by Green Motion LHR. Great Cheaters and dishonest.
Read More >3.3 /10 Poor
Reviewed: Saturday, November 23, 2024
Car category I booked was not even available at the location. Told by counter staff go and complain to ACE. Given a completely unsatisfactory vehicle instead.
Read More >A.Rodrigues Barbosa
London
4 /10 Average
Reviewed: Saturday, November 23, 2024
The ACE is not the real agency, but Green Motion, this resulted in an internal problem that made me wait more than 3 hours to get the car. I would never again choose this agency because of this, which should even be said before booking.
Read More >5.3 /10 Average
Reviewed: Saturday, November 23, 2024
The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
The longest wait and an error on my part cost me 4 times the original quote but there was no compromise on their part.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car.
the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense.
The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour.
Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.
Read More >8 /10 Very good
Reviewed: Saturday, November 23, 2024
I don’t understand what ACE has to do with the rental, as I dealt with greenmotion car rentals. However, they must have taken a big comission, as the price I paid was much higher, than the one anounced
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.
Read More >6.3 /10 Average
Reviewed: Saturday, November 23, 2024
car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.
Read More >7.7 /10 Good
Reviewed: Saturday, November 23, 2024
Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
The drop off the car is not on all cities, just 2 , I went to Birmingham to drop off beside the same branch was in Manchester.also,
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Friendly staff, car was exactly what was ordered with no problems.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 23, 2024
All good experience
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
All good
Read More >8 /10 Very good
Reviewed: Saturday, November 23, 2024
Waiting in line to get the car wasn't a problem, but when I said I didn't want to buy collision damage insurance, their attitude turned a bit sour. They kept persuading us to buy various extras, which we didn't appreciate.
Read More >4 /10 Average
Reviewed: Saturday, November 23, 2024
1. If you don't buy insurance from them, you'll need to pay a deposit (around 20,000 RMB). 2. Be sure to inspect the car; any pre-existing minor scratches will be counted as your responsibility otherwise. 3. There's a daily limit of 95 miles; unlimited mileage costs around 8-10 pounds per day. 4. When calculating the cost, they overcharged us by 50 pounds, and reclaiming it requires contacting their company. We haven't received it back yet. 5. The final amount you pay will definitely not be what you initially saw on the rental site.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
Never be late for pick-up. I thought since I paid the deposit, it wouldn't be a problem. But when I arrived, the order was canceled, the BMW X1 was not available, and the price had changed. I had to switch to another car at the last minute, which was extremely expensive. Don't even know if the deposit will be refunded. It's really frustrating to communicate with them. Also, the waiting time in line was extremely long...
Read More >4 /10 Average
Reviewed: Saturday, November 23, 2024
Waited in line for 40 minutes, very slow. The most bizarre thing is, it was my first time in the UK, and they claimed I was on their blacklist and refused to rent me a car. I ended up using my friend's name to rent instead. When returning the car, they pointed out a very small dent and demanded £200. Such minor damages are easy to miss during pickup. After a lengthy argument, they finally dropped the charge. I bet the next person will get scammed too.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
Average
Read More >8 /10 Very good
Reviewed: Saturday, November 23, 2024
ACE London Heathrow branch is actually Greenmotion company which I believe they are partner and Greenmotion run service for the ACE. Therefore the service is similar to Greenmotion.
One thing incorrect is I did have to pay for shuttle bus fee, which did not correspond to the voucher mentioned shuttle bus paid.
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