Excellent experience

Pretty good. I picked up the car on the second day from a location just 10 minutes away from my hotel. The process was simple; I only needed a credit card and driver's license. They also asked for a translated copy of my driver's license. Overall, it was a good experience.

The car rental company is very professional. The staff provides one-on-one service without excessive sales tactics. They explain the services offered upfront, so you can choose to purchase if needed without any hard sell. The price is still a bit higher compared to other European countries, but this is the UK, and it's somewhat understandable since everything is quite expensive here.

1. They didn't coordinate properly with the rental website, causing me to pay the one-way fee twice. 2. The drop-off location was extremely unclear! They should provide a detailed address instead of just a postcode. We were instructed to return the car at Edinburgh train station, but couldn't find any signs or an office nearby. We had to drive around the busy area for a long time before calling the store to get the exact location. This issue isn't unique to us. After we parked, another car faced the same problem and only found the spot after asking the police. I've lived in Edinburgh for nearly a year, and even I had trouble. It's even more challenging for first-time visitors.

The car meets our expectation. Pick up and drop off are easy. Staffs are good.

Easy to book. Everything is great.

Absolutely amazing friendly service with a smile. You absolutely get that VIP feeling when you hire from Alamo. Car was very clean with no damage and get drive.