Locan Renters Not Allowed

Car was great, fast service, but the customer service at the pickup lacked friendliness and warmth. Appreciate not being upsold.

Routes counter service staff were great. At O'Hare, you have to take a shuttle to the new car rental facility and then you have to take another shuttle to Routes. It took them a long time to track down a minivan for us to rent. And, when the car arrived, it was soaking wet like it had just come out of the carwash. It was clean inside other than something was all over the interior ceiling and the antenna was missing on the van so we couldn't pick up very many radio stations. Overall, I would rent from Routes again because it was so much cheaper than the more well known car rental companies.

Yes, easyrentcars.com was great and I would use it again.

Car was great, shuttle driver to routes was pleasant. Getting the car was busy but guy helping us was great. Returning the car was busy, and lady at the counter was very rude to everyone. Lacked customer service skills.

Car rental pick-up instructions should be provided in more details in the reservation email confirmation.

I found Easyrentcars.com by accident. I recommend that the company must advertise more aggressively.

Like: The value for the price was excellent
Dislike: The company only offered Jeep Sahara vehicle which have poor sight lines, no backup cameras and are unwieldy in a city like Chicago