straightforward, but with some quality of life changes that would have improved.
Australia
Reviewed: Mon, Sep 18, 2023
About ACE Rental Cars:8.0/10
Pickup - was no walk around car to check for bumps and scratches before I picked up. that made me nervous as there were a few notable bumps and dents on it that I took photos of in case they were blamed on me. Also, I accidentally arrived an hour early for pick up and was told to come back in an hour rather than just serve me.
Drop off was great, quick and easy with a very personable chap at counter.
The car they provided was very comfortable and it had Apple Carplay which was super useful for first-time drivers in Australia. Staff were always nice and helpful during pick-up and drop-off. Overall a very great experience.
About QEEQ:10.0/10
Really easy to use to search for the car that suits our needs. Amazing deals as well!
“If the above can be resolved I would use the service again”
About ACE Rental Cars:8.0/10
Condition of the car was satisfactory. Service was good and responsive.
About QEEQ:8.0/10
I bought the full protection but Ace advised it did not apply to them. In the event of accident I would still pay the excess and claim from Easyrentcars. Too cumbersome !
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Customer Service
straightforward, but with some quality of life changes that would have improved.
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