The shuttle bus waiting time back to Airport was a bit long, counter waiting time was long as well as only two ladies in-charging the counter for all booking, pick up, return, phone call etc. stuffs
Is ACE affiliated with Hertz? I returned a car at Brisbane International and rented another one (due to a different drop-off location) while waiting at the designated spot. ACE sent a car to pick me up. The cars have good value for money; they may not be brand new but still very easy to drive and fuel-efficient. They didn't push for insurance, but I had already bought full coverage. A two-seater car was more than enough for two people.
Ace Rental staff in Brisbane were extremely quick and efficient and we were ready to go within 5 mins of arriving. They also give essential advice about how to get set up for auto payment of road tolls.
Dropping of the car in Sydney was equally efficient and we were all done within 6 mins of arrival.
The car was spotlessly clean when we picked it up, inside and out.
I cannot fault Ace Rental. Excellent service.
“Positive experience without any worries for further up-sell”
About ACE Rental Cars:10.0/10
Car met my expectations and it was a nice drive for the road trip. Thankfully there weren't any issues with the car throughout my 6 days of driving it, and it was reliable in my experience.
About QEEQ:10.0/10
It was my first time using QEEQ after comparing the prices with other websites. It was a very positive experience for me, especially after hearing a lot of horrible experiences with the upsell of insurance over the counter. In my case as I did my booking through QEEQ, everything was sorted out and I got my keys in less than 5 minutes. I'd consider using QEEQ again for my future car rentals!
“straightforward, but with some quality of life changes that would have improved.”
About ACE Rental Cars:8.0/10
Pickup - was no walk around car to check for bumps and scratches before I picked up. that made me nervous as there were a few notable bumps and dents on it that I took photos of in case they were blamed on me. Also, I accidentally arrived an hour early for pick up and was told to come back in an hour rather than just serve me.
Drop off was great, quick and easy with a very personable chap at counter.
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