Car was fine - customer service- very poor

Car park too small at drop off point at Gatwick. Not enough staff and many waiting.

We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.

Absolutely joke. Will not be using this company again and do not recommend if at all!!!!!

Was not allowed to pick up the car as they would not accept my husband’s credit card, the one that paid for the car, for the deposit. I, the driver, do not have my own credit card. We had to go back to the airport and spend £103 for another car through Europcar.

The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.