Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage.
About QEEQ:10.0/10
Booking was easy, and communication was excellent.
The staff at Alamo were much less friendly compared to Hertz and Avis. My husband forgot to bring his own credit card, so we couldn't rent the X5 at all! They said it's a requirement in Victoria that the driver must have their own credit card, and my card wouldn't work either! And yet, when we went to Avis and Hertz, they said there's no issue as long as the credit card holder authorizes the driver and signs an authorization form! I had prepaid all the fees! When I called the rental company, they wouldn't refund my money or let me switch to another car rental company just after six minutes! We lost more than 4,000 RMB! Beware, everyone! Never prepay! Never use Alamo!!!
“My first interaction with your counter staff was not so a friendly one.”
About Alamo:9.0/10
I was observing the staff who attended to me and the one next to me.. That customer was from the U. S as u had overheard the conversion.. And was treated way better than I was treated, maybe because of my name and race I suppose I could be wrong but since you ask for feedback I'm just providing it.i was as if I was talking to a robot that's how I felt. Nothing else. I'm from customer service even till now it's very important you make all customers irregardless of who they are must make them feel that they are all very important. Many thanks for asking me.
I rented a Hyundai i20 which is relatively a small car. At the counter, I found out this car is not available and they gave me a Mitsubishi Pajero sport which was huge. To them, this was an upgrade for free but to me having a small suitcase and being on 3 day business trip, it was extremely difficult to drive in Melbourne in the rush hour and park the car.
I wish I knew that they might not have a small car and then I would rent another car.
About QEEQ:10.0/10
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A good, comfortable experience.
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