“Excellent, cost effective, professional trouble free service”
About Apex:10.0/10
Very professional and friendly service. I would personally like to thank Alan. Although it took a little longer thanI would have liked to queued, to get to the desk. When I got to Alan, he was excellent in completing his role swiftly and I was further fortunate when I dropped off the car and Alan further organised the drop off, and shuttle to the airport.
About QEEQ:10.0/10
Very professional and friendly service.When I had to extend the use of the car, it was so easy to do so by phone, and I did not have to worry about a thing.
After we got rear-ended by another car and had to go back to the rental company again, there was zero to none sympathy for us from the first lady who helped us, which we thought was really weird. The next lady who helped us with additional paperwork was a bit more friendly luckily.
Apex was reluctant to deal direct with me since I had booked through a 3rd party. Several phone calls were made to adjust my pick-up time.
The woman at the pick-up counter suggested that it's not convenient to book through a 3rd party and we should have booked direct.
About QEEQ:10.0/10
Phone call made to adjust the pick up time to Easyrentcars was pleasant and the agent went above and beyond with a phone call back so I didn't wait on hold for a long time waiting for a result from Apex.
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Customer Service
Pretty good
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