Apex, Brisbane Airport Car hire

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Best price car hire
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Apex - Brisbane Airport Information, Car hire Instructions & Policies

Address

400 NUDGEE RD, HENDRA, QLD 4011

Telephone

(07) 3868 3355 / 1800 2739 22

Pick-up Instructions

The Apex - Brisbane Airport car hire location is located out of the airport

Please contact the staff to pick you up to Apex - Brisbane Airport car hire when you arrived.

Domestic Terminal 1. After collecting your luggage, please phone our office on 1800 55 89 12 for a shuttle pickup. 2. Exit via main doors. 3. Go up travellator to?Skywalk. 4. Cross the?Skywalk?to second travellator on right and take down. 5. Wait in?Bus and Coach area B2. International Terminal 1. After exiting customs phone our office on 1800 55 89 12 for a shuttle pickup. 2. Go pas tCoffee Club. 3. Go through the door in the left hand corner below a large Coach Departure sign. 4. Continue down the ramp to?Shuttle Bay 3/C.

Drop-off Instructions

Please check with the counter about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:30 -14:59	07:30 -16:59	07:30 -16:59	07:30 -16:59	07:30 -16:59	07:30 -16:59	07:30 -16:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

To be confirmed

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 9999/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

To be confirmed

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

To be confirmed

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Kangaroo Island, Phillip Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed：
Fraser Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

5.5 km from Brisbane Airport

Railway Stations

3.9 km from International Terminal Railway Station

7.2 km from Central Station

Hotels

0.5 km from Ibis Budget Brisbane Airport

0.6 km from resort style home close to airport & CBD

1 km from Novotel Brisbane Airport

Other Landmarks

8.9 km from Sky Needle

FIND ME A CHEAP RENTAL

Map view of Apex Store Location

coordinates: -27.4154247 153.0719675

Location Images

The Rental Desk

Guest Reviews

Total points： 8.6 / 10 Very good

Vehicle condition: 7.4
Vehicle cleanliness: 7.5
Spaciousness: 7.4
Counter staff: 7.4
Pick-up location: 6.9
Drop-off location: 6.9
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

M.Pearce
Brisbane
8.2 /10 Very good
Reviewed: Friday, November 22, 2024
Like: Easy to deal with and good vehicle
Dislike: Nil
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G.Fletcher
Brisbane
9.2 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: Excellent price, good location, friendly staff, efficient check in process including shared photos of cars condition at checkout, very quick no hassle return. The Outlander SUV was well used with many minor blemishes but was clean and in excellent mechanical condition delivering good fuel economy, averaging about 7.5l/100km over the approximate 3500 km trip.
Dislike: Front floor mats would help us keep the vehicle clean and free from sand.
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J.clapcott
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: Close to airport quick pickup quick service getting the car easy as 5/10min drop of
Dislike: Nothing all good
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P.Fraser
Brisbane
7.7 /10 Good
Reviewed: Friday, November 22, 2024
Excellent service
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F.du Bois
Brisbane
9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
We got an upgrade for the Hyundai accent at that moment was not available
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K.Henderson
Brisbane
9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Car exceeded expectations, excellent value for money
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Michael
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car was totally adequate for our needs and the staff at both ends were very helpful and efficient. A good experience altogether.
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Anonymous
Brisbane
9 /10 Excellent
Reviewed: Friday, November 22, 2024
Counter staff excellent!
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Anonymous
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very comfortable easy to drive car and friendly helpful staff
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C.Petrizzo
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The woman that checked us in was very thorough and helpful. She really helped make the process smooth, and made me feel good about renting from them and also being a foreigner driving in Australia. The vehicle was perfect and it was a pleasure to drive.
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S.Findlay
Brisbane
8.3 /10 Very good
Reviewed: Friday, November 22, 2024
Car wasn't very clean internally... could have done with being vacuumed out
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Gale Family
Brisbane
8 /10 Very good
Reviewed: Friday, November 22, 2024
We arrived early and called Apex to ask if we can get picked up slightly early for our reservation time but they said no so we waited at the airport. however, the shuttle ended up arriving super late to go to the shop so we were unable to get the car and go to our appointments so we had to cancel. Very strange. But after we picked up our car, there was no problem.
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Sogol Sue
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great car, new condition. Was compensated since I had to wait longer than usual for car pickup
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Anonymous
Brisbane
9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Apex was reluctant to deal direct with me since I had booked through a 3rd party. Several phone calls were made to adjust my pick-up time. The woman at the pick-up counter suggested that it's not convenient to book through a 3rd party and we should have booked direct.
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Anonymous
Brisbane
8 /10 Very good
Reviewed: Friday, November 22, 2024
After we got rear-ended by another car and had to go back to the rental company again, there was zero to none sympathy for us from the first lady who helped us, which we thought was really weird. The next lady who helped us with additional paperwork was a bit more friendly luckily.
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Anonymous
Brisbane
8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Ended up waiting for 50 minutes at the airport before pick-up and therefore was late for my appointment which I then had to rearrange. Otherwise everything else was good.
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F.Santos
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent service! Awesome conditions
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P.Monger
Brisbane
9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
We got a free upgrade. Fuel economy was exceptional. Everyone very friendly and helpful.
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J.Tarry
Brisbane
6.7 /10 Average
Reviewed: Friday, November 22, 2024
Incredibly slow. We landed at 8:30am and it wasn't until 11:15am that we were in a car.
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Jon
Brisbane
8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Car was very good and the service was excellent. There was a 20 min wait to get the shuttle back to the airport on drop off but otherwise very quick and easy.
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M.Smith
Brisbane
9 /10 Excellent
Reviewed: Friday, November 22, 2024
Staff were really good and fun to talk to. Vehicle was similar to the one rented, Toyota Corolla saloon instead of Hyundai Elantra but took all our luggage no problem. Whilst in Australia we had an issue with the fuel gauge not working properly (did it's own thing basically) but Apex records it when I contacted them so there were no issues upon return. Overall I will definitely rent from them again.
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C.Wickenden
Brisbane
7 /10 Good
Reviewed: Friday, November 22, 2024
Car was not ready when we arrived which was really annoying as we had spent hours travelling and just wanted to get on the road. The car was only cleaned on the outside not the inside. The gentleman that served us was dripping with sweat which was a little disgusting as he was dripping all in the car and all over car seat when he installed it. We won’t be using again simply because we found the whole pick up process so disorganised
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A.Quinn
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent service
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J.Stanger
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very professional and friendly service. I would personally like to thank Alan. Although it took a little longer thanI would have liked to queued, to get to the desk. When I got to Alan, he was excellent in completing his role swiftly and I was further fortunate when I dropped off the car and Alan further organised the drop off, and shuttle to the airport.
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Anonymous
Brisbane
7.7 /10 Good
Reviewed: Friday, November 22, 2024
Car pulling to left on picking up car resulting in bulge on inside of tyre which necessitated a new one. Apex helpful in locating a new one. Great difficulty in finding return centre in Brisbane then nowhere to put luggage except office a walk away.
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Amit pun
Brisbane
4.7 /10 Average
Reviewed: Friday, November 22, 2024
Ever never rely on them.
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l.Cameron
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Staff were lovely. Shall use again car was nice to drive.
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L.Foster
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The entire experience of collection & return was easy and uncomplicated.
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Anonymous
Brisbane
8 /10 Very good
Reviewed: Friday, November 22, 2024
The car was as expected. Service was good, no issues. All matters explained, including what to do in emergency. Would have appreciated some quick tips on operation of the vehicle, things such as seat configuration, media ops and cruise control.
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W.Bruce
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Car excellent, easily accessed location with courtey van to airport.
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A.Thompson
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Car was immaculate, staff were very friendly and helpful.
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Anne U
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Arrived June 8, 2022. Apex Car Hire Brisbane exceeded our expectations. The two ladies were very warm, welcoming and professional. From calling for courtesy shuttle to their office, getting picked up in a very nice and clean van, doing paperwork and getting us off ready for our adventures. The ladies even gave us a vehicle that had more luggage space for extra shopping.
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Anonymous
Brisbane
9 /10 Excellent
Reviewed: Friday, November 22, 2024
Staff was very helpful with spot on customer service! Waiting time to get car was swift. Service of car could’ve been a bit better. As I entered the motorway the service signal came on
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M.HO
Brisbane
4.7 /10 Average
Reviewed: Friday, November 22, 2024
The manager is bad! He has discrimination for Asian! My experience is very bad!
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A.Faraimo
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Apex made the whole process easy going great customer service and the car was perfect
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P.Segran
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Service was excellent. Great value for money.
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A.Du Plessis
Brisbane
9 /10 Excellent
Reviewed: Friday, November 22, 2024
The hand in early morning at different venue seems to lead to miscommunication I was called saying i didn't
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F.Hill
Brisbane
6.3 /10 Average
Reviewed: Friday, November 22, 2024
Apex Car Remtal actually took ( nit blocked) $2750 bond out of credit card “as I lived within 200 km of the Apex office” - this was certainly not made clear in the booking info. This was to be returned after returning the car. I returned the car the same afternoon. After 3 days the $2750 is still not back in my account. I enquired. They said the refund can take 3-5 working days! They also did not tell me that! Terrible experience. Will never recommend this company .
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p.wise
Brisbane
9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
All good Pickup bus at Brisbane was late 30 min wait Also car had some damage which I had to take pictures off and upload Otherwise all good
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M.Vairaperumal
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staffs are good
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D.Moulton
Brisbane
9 /10 Excellent
Reviewed: Friday, November 22, 2024
Very easy pickup, regular shuttle buses.
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M.Bantigue
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Staff are the best!
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G.Bird
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
We had a month booking and Apex upgraded the car, much appreciated. Good, practical service.
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John Whittaker
Brisbane
9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
The only negatives: Car ordered was not available so was given a supposed upgrade but the car was smaller, but better equipped- it did the job. Slow getting processed at pick up. Staff great. Drop off quick
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d.meecham
Brisbane
6.7 /10 Average
Reviewed: Friday, November 22, 2024
Pick up should have more details about after hours as we needed to be picked up and taken 85 km because there was no contact A/H number.We made our own arrangements with rental company and had to be driven another 45 km to rental depot near Coolangatta.Rental company told us we needed to drop off car day before due as it needed to be back by 4.30pm. Our flight left before they opened, but QUEEQ clearly states " for out of hours droppoff , leave in any Budget or Avis rental space at Gold Coast Airport. Car Rental people would not agree to this, so again we needed a lift to Gold Coast Airport at 5am to fly out. Terrible terrible costly experience You need to sort out your after hours service ,in this day and age I would describe your service as Draconian . Remember "The world is awake 24/7 not 12/5.
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E.Dalfonso
Brisbane
7.7 /10 Good
Reviewed: Friday, November 22, 2024
I needed to drop the car off for an early morning flight and because Apex is not a 24/7 hour service I had to pay a service fee of $60 to drop it off at Andrew airport parking
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S.Lawton
Brisbane
7.7 /10 Good
Reviewed: Friday, November 22, 2024
The motor was a little suspect at times
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P.larkin
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Comfy car.
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E.Thauvette
Brisbane
8.3 /10 Very good
Reviewed: Friday, November 22, 2024
Car was smaller than expected.
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Donald Dickens
Brisbane
8 /10 Very good
Reviewed: Friday, November 22, 2024
Cheap, high mileage on the vehicle.
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Amanda Veblen
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
After arriving in Brisbane, I called their customer service, and they promptly sent a shuttle to pick us up. After reaching the rental location, the staff verified our information, charged the credit card, and we were on our way!
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Dennis Hope
Brisbane
4 /10 Average
Reviewed: Friday, November 22, 2024
Very poor. The rental location is far from the airport. After arriving, you need to call for a pickup. The person on the phone does not speak Chinese; if your English is not good, you're in trouble.
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Linda Nancy
Brisbane
6 /10 Average
Reviewed: Friday, November 22, 2024
The waiting time was quite long, exceeding the expected pickup time by over an hour. However, they refunded $16 as compensation, $2 for each day.
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Uriah More
Brisbane
8 /10 Very good
Reviewed: Friday, November 22, 2024
Good
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Norman Rockefeller
Brisbane
6 /10 Average
Reviewed: Friday, November 22, 2024
The service attitude was good, and because my flight was delayed, there weren't many people in line.
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Chapman May
Brisbane
8 /10 Very good
Reviewed: Friday, November 22, 2024
Pretty good, the staff was quite nice.
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David Noah
Brisbane
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pretty good
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Leonard Christy
Brisbane
8 /10 Very good
Reviewed: Friday, November 22, 2024
No issues, a well-established rental company with excellent service in all aspects.
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A.SMITH
Brisbane
9 /10 Excellent
Reviewed: Friday, November 22, 2024
all good
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Anonymous
Brisbane
7 /10 Good
Reviewed: Friday, November 22, 2024
The car itself was great. Drop-off was very quick and professional. We were early for the pick-up and we had to wait for 1,5 hours, because there was no flexibility on the booked time. The mail I sent a week before to announce the earlier arrival was ignored.
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