decent car rate with good car condition

I needed to extend the return time, so I contacted the staff on the website. They asked me to contact the counter, but since I don't speak the language, they helped me by contacting the counter themselves.

รถสกปรก น้ำมันไม่เต็มและไม่เติมให้เต็ม ให้เติมกลับมาเจ็ดเต็มสิบจะมีใครเติมให้ตรงขีดเดิมได้ staff ไม่มี service mind พูดจาไม่ดี The car is dirty, not full of gasoline and not full. To fill it back seven out of ten staff without service mind speaking badly

Had to wait long time for pickup . Difficult to detect the counter if passenger arrives at terminal 1. Need to walk to terminal 2 for counter.. counter person was in hurry to handover the vehicle and didnt let us click all the photos which turned up in unneccesary tire scratch charges of thb 5500. While returning counter person blames us that we should be responsible enough to check everything. Thank god we had 1st party protection which helped us in getting that money back.

Portal is good.. helped a lott

Due to booking transition error, it took about 2 hours to pick up the car with Easyrentcars.com help. And because of busy season, the normal sized SUV was provided to me. On this trip, I was alone, so ... very ? too? spacious. In country side area, mileage was 12.5 km/l (91). Thinking of Thailand gasoline quality....huum I don't know good or bad. Anyway, counter staff was very polite.

I received the confirmation message (double booking or no) from Easyrentcars.com 2 days before, on the rent start day, at counter... staff said " Easyrentcars.com cancelled your booking. " I phoned your customer service, and I got great help from staff.

Counter services need to improve