A common issue with American rental car companies is inefficiency. It takes more than 10 minutes per customer on average.

Satisfactory

There were a lot of people in line, waited for more than half an hour! The key issue was the irresponsible staff. I booked a 7-day rental from 8 AM to 8 AM for a different drop-off location, but they changed it to return by 12 noon, charging me an extra $30. I didn't notice it at the time. It was only when I contacted the rental service customer support that they discovered it. When I went back to clarify, they used various excuses, saying the location wasn't open in the morning! The drop-off location opens at 8 AM, so I arrived at 7 AM and waited till 8 AM to pick up the car. The rental service already provides third-party insurance, but they'll tell you it's not included and suggest you buy it. Insist on not buying it. Make sure to check the charges carefully when picking up the car. If there's any issue, contact customer support.

Get a car with broken Front bumper looks like after front crash. Replaced it immediately to our request. Check car carefully.

Fast respond to our mail, Thank you.

I have used Budget for years. After the way I was handled on the phone and at the airport in Boston, I will never use you again. You did not honor the Easyrentcars reservation of 41.00 USD. Instead, you wanted to charge me 265.00 for the day. Ridiculous. Your agent on the phone was totally ineffective. Never again. I rented a car with Dollar for 170 which was stupid as well but much better than the 265.00