The car was overall ok, had some external body defects and some tape pasted on bumpers.
The child seat was not provided at the pick up by Snap even though it was booked initially in the booking. Snap then gave a child seat which was very dirty and in very bad condition.
Nice and friendly staff at Snap offices but out of hours pickup staff was very unhelpful. Unfortunately, no car seat was provided despite ringing to confirm the day before - a real pain when you arrive at 10pm. Drop off location in Queenstown was not updated either so chasing our tails before getting to the airport was also frustrating. Impossible to reach them on the phone without having to wait minimum 30 min. Probably wouldn't use them again.
About QEEQ:8.0/10
Total amount to be paid at the counter was higher than advised by Qeeq when booking.
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Customer Service
Overall it was ok experience
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