SNAP CAR RENTAL REVIEWS

The insurance for the rental car seems almost mandatory. We might not have been very clear about this initially. When we got there, we said we didn't need insurance, but the rental company insisted that without it, we needed a credit card guarantee, and cash wasn't acceptable. This wasn't communicated to us beforehand during the rental process. I think your platform should explain this better. Since we didn't have a credit card, we were forced to buy the most expensive insurance (we could only buy the most expensive one? This feels like a forced sale), which was really frustrating.

The car was overall ok, had some external body defects and some tape pasted on bumpers. The child seat was not provided at the pick up by Snap even though it was booked initially in the booking. Snap then gave a child seat which was very dirty and in very bad condition.

Best Service provided by Qeeq

They are okay. A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer. Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?

Like: Everything
Dislike: Nothing

Nice and friendly staff at Snap offices but out of hours pickup staff was very unhelpful. Unfortunately, no car seat was provided despite ringing to confirm the day before - a real pain when you arrive at 10pm. Drop off location in Queenstown was not updated either so chasing our tails before getting to the airport was also frustrating. Impossible to reach them on the phone without having to wait minimum 30 min. Probably wouldn't use them again.

Total amount to be paid at the counter was higher than advised by Qeeq when booking.

Satisfied

Like: Piha

I booked Toyota Prius C and got Toyota Yaris which I liked more. Great!

The Price Drop Protector was amazing even though I hadn't got it. Online Booking was easy and QEEQ communication was quick response. Thank you!

Overall good, but the car was a bit old. Performance was okay.

I booked a sedan but was given a hatchback. If I didn't agree, I would have had to take an old car.

The service is good. Although the cars have high mileage, generally around 200,000 kilometers, they are adequate for driving around the North Island city. Given the low price, the value for money is great. Very satisfied.

The car had a issue after 30mins of pick up and I brought back to ask swap to other vehicle. at the time the didn’t have available so I went back next morning. The guy who I talk to on pick up day was good service. But next day I talk about whole story to two staff they treat us like we have no knowledge to drive a car. It looked no problem when I brought back but it definitely had problem to start the car. I explain to them but we disappeared the way they talk to us.( maybe because we are Asian female )

Far from the airport

The rental company is small, and I chose it mainly for the low price. The service was good and enthusiastic, but the car was quite old and had already driven 240,000 kilometers. There were some issues with the radiator along the way, but it held up for the two-week trip covering nearly 3,000 kilometers.

Good

SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.

The QEEQ booking platform was very easy to use.

Staff was great. The car was great which is the whole point. But pick up waiting took long. That could have been quick

Best platform. I researched alot on different platforms, but this was value for money and with amazing service. I loved the whole experience

The service is unregulated, unprofessional, and too casual!

Excellent & fast

Car wasn’t in the best condition but we knew that would be the case given the lower price. Snap was easy to work with and got us checked out quickly. Would rent again.