Challenges with Vehicle Features and Service at Thai Rent A Car
Thailand
Reviewed: Sun, Jan 14, 2024
About Thai Rent A Car:8.0/10
During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available.
However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.
About QEEQ:10.0/10
So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.
The overall service from this company is extremely poor, and all the staff have a bad attitude. The car I rented was very old, with over 140,000 kilometers on the odometer. The interior was very noisy, and the braking system had issues.
Used this car rental company many times and so far so good.
About QEEQ:10.0/10
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