The process took a long time, possibly due to the airport.

Overall, it was a good experience. The price was fair. We chose a smaller car, which was cheaper than our previous reservation.

I was given a car much smaller than promised and it did not work well for our trip. We were all crammed into this tiny SUV. We were promised a Nissan Rogue or a Toyota Rav 4 - we did not receive this and thus the trip was terrible.

At Abbottford airport , need more staff and staff need more training. I waited there for 39 mins in line and after 39 mins wait staffs said they don't have any car . Where other guy in staff talking to his co-worker chatting and laughing . Have no intention to serve customer, they said i made booking at other locations I have to go to other locations for pick pick up car. When i arrived other location my booked car was given to other people . Totally they don't care about booking I have to pick other car or they said i have to go back to airport I wasted almost 2 hours in just getting car. They give other which is more expensive .

Like: Easy picking up and drop off
Dislike: There was not cars to choice in Toronto, I took the first which arrived. Fortunately I had not to wait for so long.