Simple, straight forward and efficent.

Had to wait in line for a long time. There is some confusion about the charges because I didn't pay directly through the app. The price at the front desk was about a few dozen dollars more expensive than shown in the app. Now I'm contacting customer service for after-sales inquiry.

Due to language barriers, the staff was noticeably impatient and kept pushing additional insurance and vehicle upgrades, despite my original rental including full insurance. This added to the overall cost. On the plus side, there was hardly a queue.

Handling orders from different locations is quite reassuring. Good job, I will continue renting cars for my trip to the USA.

I needed to pay extra that I wasn’t expecting. Insurance I believe. They also didn’t ask for extra drivers so I forgot to do it at the counter.

Got the Old car (Old model more than 7 year ago). The car doesn’t support any new infotainment system (ie. Apple Carplay, Andriod Auto) or bluetooth connection.