Fantastic. Really made seeing the country side possible.
Australia
Reviewed: Wed, Mar 13, 2024
About Apex:9.0/10
The customer service and shuttle drivers were excellent and helpful. There was some confusion on my pick up point as they were under the thought my flight was a domestic one, but they contacted me, rearranged pick up, and gave me easy, specific directions on where to meet the driver. Overall very pleased with the service.
“Pick up Sydney drop off Coolangatta Great Experience Highly recommended”
About Apex:10.0/10
First time to rent from Apex Sydney Airport and drop off to Coolangatta airport. Sydney opens at 8am so don’t panic if you are on an early morning flight and can’t get hold of them. They will answer at 8 on the dot and come pick you up :) GC branch opens at 7am so we were a little surprised that they don’t consider earlier hours considering how much busier Sydney airport is. As always perfect service and no hassle pick up and drop off. They have very nice new cars with all the upgrade features! Why rent elsewhere? Lower prices, lower insurance excess and better cars than all the other places we have rented from. I don’t even want to leave a good review because it means they will get more popular and busier and may not have a car when I want one next :D But really, you guys are doing a great job keep it up!
About QEEQ:10.0/10
Haven’t had the chance to benefit from a price drop yet but love the platform and ease of booking, and the fact that I have a choice of the traditional companies (expensive) and better prices local companies.
“Waited over 1.5hrs for Shuttle pickup and was late for meeting”
About Apex:8.3/10
Great face to face. Shuttle collection process must be improved. I called at opening time and gave my name but it appeared that the shuttle didn't attempt to collect me or it drove past and did not collect me.
Like: Great service, and location, also the coutercy service to the airport was excellent idea Dislike: Try up selling double insurance, Also for Bond $500.00 is reditculous, and the international fee $10.50was not mentioned prior when booking on line, could have done on the phone, and would have save $10.00 on insurance the difference and $10.00 on fee, can’t win it all
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Customer Service
Fantastic. Really made seeing the country side possible.
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View more >Dislike: Try up selling double insurance, Also for Bond $500.00 is reditculous, and the international fee $10.50was not mentioned prior when booking on line, could have done on the phone, and would have save $10.00 on insurance the difference and $10.00 on fee, can’t win it all